Delivery

Check your tracking page and any messages from the local carrier. Printful recommends allowing an additional 3 business days after the estimate on the tracking page for routine delays. If your parcel still hasn’t arrived, email contact@inrevel.com with your order number.

Contact us promptly about a suspected lost shipment so we can investigate and submit any production-partner claim in time. This short waiting period does not affect your statutory rights.

Check your mailbox, safe places and reception, and ask anyone who may have accepted the delivery. The local carrier may have a delivery photo or further details.

If it is still missing, contact INREVEL with your order number and tracking details. We will investigate the delivery evidence with the carrier and our production partner. A tracking scan does not remove your statutory consumer rights.

Email us as soon as possible with your order number, a short description and clear photos showing the entire affected item. Photos of the packaging and shipping label are also helpful for transit damage. Keep the item and packaging while we review the issue.

Prompt reporting helps us meet Printful’s claim deadlines. Your legal rights for faulty or non-conforming goods remain unaffected. Contact us for return instructions before sending an item back.

Contact us immediately with your order number and the complete corrected address. Updates may still be possible before dispatch, but cannot be guaranteed, particularly for partner-made items. Once the parcel has shipped, we cannot promise an address change or redirection.

Please include the recipient’s full name, street and house number, apartment details, postcode, country and valid contact details when ordering.

Follow the carrier’s redelivery or pickup instructions promptly. Collection notices are not always sent separately, so keep an eye on tracking.

An uncollected, refused or undeliverable parcel may be returned to the production facility. Contact us to arrange the next steps. Reshipping charges may apply if the return resulted from an incorrect address or failure to collect; we will explain any applicable charge before arranging a new shipment.

Your order can be split because items need different packaging or are produced in different locations. Backpacks, structured hats, drinkware and wall art are common examples. Check for separate shipment confirmations and tracking numbers. If an item is still unaccounted for, email us with your order number.

Only the services displayed at checkout are available for your order. Where offered, Printful’s general express transit estimate is 1–3 business days after production. Express does not speed up the making of your items and requires a valid phone number.

The carrier is selected according to the service, product and destination. We cannot guarantee a particular courier or delivery date.

A complete physical street address is the safest option. PO boxes are unsuitable for some products and carriers. Do not enter a parcel locker or pickup-point address unless the available checkout service explicitly supports it. A carrier may offer pickup or redelivery options later through its tracking service.

Not necessarily. Printful routes production according to stock, product type, delivery address and capacity. Its EU facilities include Latvia and Spain, but certain products or variants can be made elsewhere. EU delivery does not automatically mean EU production. If the origin matters for your order, check with us before purchasing.